Refund Policy
Access is instant, so sales are final. Here is what that covers.
All sales are final. Once a payment goes through, we do not give refunds, except in the three situations listed below.
Why
ScoutNiches is a digital product. Access is instant and complete, and a directory cannot be given back once it has been seen. So please check before you buy: a free account opens 20+ niches completely, and every guide on the site is free.
What does not qualify for a refund
- You changed your mind.
- You did not use the directory.
- Your channel did not grow, earn or get monetised.
- You disagree with a score, estimate or recommendation.
- You bought by mistake or did not read the description.
- The price dropped or a discount appeared later.
- Your access was suspended for breaking our Terms.
The only exceptions
- you were charged more than once for the same purchase: we refund the duplicate;
- you were charged the wrong amount because of our error: we refund the difference;
- you paid but could not get into the directory, and we could not fix it within 7 days of you telling us: we refund in full.
How to raise one
Email karanveer.sahailabs@gmail.com within 30 days of paying. Include your Razorpay payment ID and the email you used. We reply within 48 hours. Approved refunds go back to your original payment method through Razorpay. Banks usually take 5 to 10 working days to show them.
Chargebacks
If something looks wrong, email us first. Most payment problems are fixed within a day. If a valid charge is disputed with your bank, we send Razorpay and the bank our record of the purchase and of your access.
Customers in the EU and UK
By completing your purchase, you ask for access to start immediately. You also accept that you lose the 14-day right to cancel once access has started.
Your legal rights
Nothing in this policy removes rights you have under consumer law that cannot be excluded.
Contact and grievance officer
ScoutNiches is run by Sahai Labs Private Limited, #A6, 4th Floor, Plot 163, JLPL Sector 82, Mohali, Punjab, India.
Grievance officer: Karanveer. Email: karanveer.sahailabs@gmail.com. We acknowledge complaints within 48 hours and aim to resolve them within one month.